This brings up a convenient chat window that lets you share links, answer quick questions, or even send and receive files to hasten the troubleshooting process. Once you have control of your partner, you can press the default hotkey (F1) to chat with the client. You’re in direct control of the computer in question, expediting the process and helping your client faster. No more having to screen-share and explain where to click, or no more sitting idle and asking the status of progress bars or download times. Once the issue resolves, the end-user can toggle off remote control by simply closing out of UltraViewer.įrom the perspective of technicians from software companies, once your client sends you the ID and password displayed, UltraViewer will let you support your clients quickly and without the hassle of repeated queries and commands. The end-user sends an auto-generated ID and password to whomever to allow remote access. UltraViewer is a faster and more convenient approach to technical assistance, eliminating the need for travel entirely, and minimizing the amount of time spent with a PC operating below capacity. Those days are thankfully gone: Immediate remote assistance The process was slow, frustrating, and oftentimes expensive. Before remote tools like UltraViewer, when a computer suffered from a software glitch or malware, it would have to be taken to tech support manually. Stand by your computer and watch what we are doing, we may have some questions for you.While remote control of a computer is useful in more ways than one, the main draw for downloading UltraViewer is for IT. Only give access to your computer to people you know and trust. We will then request access to your computer which you must accept. Open AnyDesk and supply us with your address which you can find on the left hand side of the screen. When it is finished, you should now be able to find AnyDesk in your start menu. For the most part, you can keep the default settings and then click the green "Accept & Install" button. Click the green "yes" button.Īfter clicking "yes", the installer will start. Now close the program and AnyDesk will ask you if you want to install it. AnyDesk can run without being installed, but it's best to install it so that you can easily find it in your start menu. When you double click on the "AnyDesk.exe" file the program will run automatically. By default, this will be in your "Downloads" folder. Click "Save File" and while it is downloading, take your time to look at the "getting started in 3 easy steps." When you are ready, click the "Download" button.Ī popup will appear asking your to save the file. The website should automatically detect that you're using Windows.
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